Desert Falls Water & Adventure Park

Technology

WordPress, WooCommerce + eGalaxy

Industry

B2B Ticketing and Event Management

Introduction

Beachfront delights meet theme-park thrills at Hilton Salwa Beach Resort, located on the sunny southwest coast of Qatar.

Spanning 3.5kms of private beach, our resort hideaway features a luxury spa, a marina, and a water and adventure park with slides, rides, and family-friendly attractions. 7 Signature Restaurants and a variety of kiosks, foodstalls, and poolside restaurants, the resort showcases global flavors in unforgettable settings (Opening hours may vary).

Savor garden vistas and views of the sparkling gulf from our collection of 361 rooms, suites, and exclusive villas

Client Requirements

Client Objective

The client required a seamless B2C eCommerce solution for selling tickets online using WooCommerce while integrating tightly with the eGalaxy ticketing software to manage real-time availability, bookings, and reseller data synchronization.

Project Scope

Develop a robust, user-friendly ticketing system that integrates WooCommerce (WordPress) with eGalaxy’s backend, ensuring:

Real-time ticket availability checks
Timely session synchronization
Accurate order transmission
Admin APIs for external data syncing

Key Features & Solutions

1. B2C-Focused Integration

Exclusively designed for direct customer purchases (B2C).
eGalaxy integration activates when end users select ticket-based products.

2. Calendar Integration

Pulled available dates and time slots from eGalaxy’s API.
Displayed dynamic calendar UI in WooCommerce product page based on availability.

3. Real-Time Ticket Display

Tickets shown dynamically based on
Selected date
Selected time slot
Ensured up-to-date data per user session.

4. Session-Based Data Handling

eGalaxy session data cached in WooCommerce sessions.
Reduced redundant API calls, improving performance and response time.

5. Add-to-Cart Availability Validation

Upon adding a product to cart
API call to check live ticket availability with eGalaxy.
Prevented overbooking and ensured accurate ticket counts.

6. Order Sync on Completion

On successful WooCommerce order
Complete order details synced back to eGalaxy in real-time.
Ensured centralization of sales and ticketing data.

7. eGalaxy Timer & Session Expiration Handling

Integrated countdown timer on product page.
Timer synced with eGalaxy’s session lifespan.
Automatically expired stale sessions and released held tickets.

8. Custom API Development for Admin Use

Created a suite of secure REST APIs to insert/update external data into the WooCommerce system, supporting third-party integrations and automated data flows:
Reseller (Company) : Create / Update
User : Create / Update
Product : Create / Update
Product Category : Create / Update
Enabled resellers or admin portals to sync with WooCommerce without manual entry.

Results

Improved customer experience with real-time booking feedback
Reduced ticketing errors and overbooking risks
Efficient order processing with automatic eGalaxy sync
Extended system usability via API for external platforms or CRMs